Most businesses have the wrong assumption that their customers will keep on coming back to them if they sell good quality products. Unfortunately, this is not true. Companies lose customers primarily because of poor customer service. They fail to understand the importance of telephone calls that their customers make to them for any query or concern. As a result, they fail to retain customers and often lose business when they leave for another company.
Business answering service Irvine – retain customers and gain the competitive edge
Every business receives customer phone calls for service queries or complaints. They expect their calls to be answered for customer support. Now, if you do not have a dedicated receptionist at your desk, some of your customer calls will go unanswered. This is not good for your business at all. If a customer had a concern or needed some support with the product or service you sell, missing the customer’s call means that you have lost the customer as he/she will land up frustrated and refuse to come back to your business.
From the above, it is evident that if you want to retain your customers and ensure they do not go to your peers in the market, you need to answer all their calls. This can only be possible if you bank on a credible business answering service Irvine company, for your needs.
Build customer loyalty and trust
When you hire professionals from a good company, you will invoke customer loyalty and trust. Good customer support and service will always ensure that you get the best for your business. With 24/7 customer support, your targeted audience gets the human touch they deserve when doing business with you.
Advantages of hiring a business answering service in Irvine
The following are the key advantages of hiring a business answering service in Irvine-
- The professionals are trained in telephone etiquette – The experts here are trained in telephone etiquette, so your customers are always greeted professionally with a friendly attitude. The whole conversation is recorded to get an idea of your customers’ thoughts about your service or product.
- Cater to your customers even on holidays – The biggest advantage of professional business answering services is that your company calls are even answered after hours, weekends, and holidays. This means your customers can contact you any time of the day or night knowing you are present to answer their calls. The staff of these professional business answering services works in shifts, so you have no worries that one of your calls will ever be missed. There will always be someone to take the call.
- The services are affordable – You no longer have to worry about recruiting a full-time receptionist anymore and cater to incentives, bonuses, and salary needs. Instead, all you need to do is contact a good business answering service Irvine company and ensure your customers get the support and attention they deserve.
Therefore, in this way, you can add a lot of business value to your company. Your customers are attended to all the time and you can get the records of all their calls to make changes to your product or service as and when needed.